Shipping Policy

Home Shipping Policy

SHIPPING POLICY


Effective Date: August 19, 2025


SHIPPING LOCATIONS


We ship to all locations within Sri Lanka through our trusted courier partner, Koombiyo Delivery.


PROCESSING TIME


  • Orders are typically processed within 1-2 business days
  • Orders placed on weekends or public holidays will be processed on the next business day
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched

SAME DAY DELIVERY


Eligibility

Same day delivery is available for:

  • Colombo 1-15 and suburbs
  • Coverage areas include: Mount Lavinia, Dematagoda, Battaramulla, and Homagama

Cut-off Time

  • Orders must be placed before 11:00 AM local time for same day delivery
  • Orders placed after 11:00 AM will be shipped the next business day

Additional Charges

Same day delivery may incur additional charges which will be displayed at checkout.


STANDARD DELIVERY TIMES


Within Colombo and Suburbs

  • 1-2 business days

Other Areas in Sri Lanka

  • 3-5 business days

*Delivery times are estimates and may vary due to unforeseen circumstances.


SHIPPING COSTS


  • Shipping costs are calculated based on order weight and delivery location
  • Free shipping may be available for orders above a certain value (as displayed on website)
  • Shipping costs will be clearly displayed at checkout before order confirmation

TRACKING YOUR ORDER


Once your order is shipped, you will receive:

  • A shipping confirmation email
  • Tracking number
  • Link to track your package through Koombiyo Delivery

DELIVERY ATTEMPTS


  • Koombiyo Delivery will attempt delivery at the provided address
  • If delivery is unsuccessful, they may attempt redelivery or hold the package at a local facility
  • Please ensure someone is available to receive the package at the delivery address

INCORRECT SHIPPING ADDRESS


  • Please ensure your shipping address is correct before placing your order
  • Awaken is not responsible for orders shipped to incorrect addresses provided by customers
  • Additional charges may apply for address corrections or reshipment

LOST OR DAMAGED PACKAGES


If your package is lost or damaged during transit:

  • Contact us immediately at [email protected]
  • We will work with Koombiyo Delivery to investigate
  • Resolution may include replacement or refund as appropriate

SHIPPING RESTRICTIONS


We may be unable to ship certain items to specific locations due to:

  • Local regulations
  • Courier restrictions
  • Product availability

PEAK SEASON DELAYS


During peak seasons (holidays, sales events), shipping times may be extended due to high order volumes. We appreciate your patience during these periods.


CONTACT INFORMATION


For any shipping-related inquiries, please contact us:

Awaken
650/A/4 Eriyawetiya Road
Kiribathgoda, Sri Lanka
Email: [email protected]
Phone: +94 70 196 6347


Awaken by KT has grown into a trusted clothing brand blending tradition with modern style. With over three decades of expertise, we create high quality, comfortable, and stylish garments tailored and ready to wear that inspire confidence and individuality.

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