PRIVACY POLICY
Effective Date: August 19, 2025
INTRODUCTION
Awaken (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.awaken.lk and make purchases from our online store.
INFORMATION WE COLLECT
Personal Information
We may collect the following personal information when you make a purchase or create an account:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through our payment providers)
HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Send marketing communications (with your consent)
- Improve our website and services
- Prevent fraudulent transactions
- Comply with legal obligations
SHARING OF INFORMATION
We may share your information with:
- Payment processors to complete transactions
- Shipping companies to deliver your orders
- Service providers who assist in our operations
- Law enforcement or government authorities when required by law
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
YOUR RIGHTS
Under applicable data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided below.
COOKIES
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve our services. You can control cookie settings through your browser.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
MARKETING COMMUNICATIONS
With your consent, we may send you promotional emails about new products, special offers, or other information. You can opt-out of receiving these communications at any time by clicking the unsubscribe link in our emails or contacting us.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Awaken
650/A/4 Eriyawetiya Road
Kiribathgoda, Sri Lanka
Email: [email protected]
Phone: +94 70 196 6347